Jocelyn T. is the best car salesperson I have ever had the pleasure of purchasing a vehicle from. Her professionalism and followup is what got me in the dealership in the first and her assistance throughout the whole car buying process made it simple and easy for me to make a decision on spot. I will definitely buy from her again if she's still in the car biz hopefully 10 years + from now. I would refer anyone to her specifically. Also Sasha in the financing department was amazing as well, very professional but also fun and kind. They both helped me leave smiling and not feeling like what did I just do to my bank account!

I stanchly subscribe to EI, MEMORABLE EXPERIENCES, AND RAVING FANS. Employee service weilds tremendous power and can build or, conversely, destroy a company's brand. And let me tell you. Phillip Rosales is definitely exponential credit to reflection on Norm Reeves and integral part of Norm Reeves' bottom line. Extremely valuable asset to this company. Phillip Rosales, Service Director at NORM REEVES HONDA SuperStore Vista, exudes EXCEPTIONAL EI that is INNATE. Phillip Rosales has EXTRAORDINARY people-skills that no training can manifest. I tell you. When customers' vehicle-babies are sick, so is the customer, plus it involes paying out money. Vehicle service is both emotional and personal. Dealing with customers, personalities, emotions is not for the faint. Phillip Rosales manages/navigates all three flawlessly and effortlessly because his gift is people-skills. It is crystal clear. You can tell when someone loves what they do and when they don't and it's just a paycheck. I IMMEDIATELY discerned that Phillip Rosales loves his job and thrives in providing MEMORABLE EXPERIENCES AND LEAVING CUSTOMERS RAVING FANS! It is INCREDIBLY easy to work with Phillip Rosales. Unbelievably approachable. AMAZING communication skills, follows up EVERY STEP OF THE WAY. ALWAYS pleasant interacting with you, Phillip! Phillip Rosales stayed connected with me. ABSOLUTELY REFRESHING! Phillip, you made me feel that I mattered, you valued my business, and respected my feedback. No judgment or condescension because I'm female -- often the case. One statement that Phillip Rosales made to me that stuck with me, touched my EI, gave me THE BEST MEMORABLE EXPERIENCE AND THAT LEFT ME A RAVING FAN IS: I WANT YOU TO BE HAPPY AND SATISFIED. I'M GONNA ADD TLC. It unnerved me, but I felt in great hands and safe. I REALLY appreciate that it was important to Phillip Rosales that I am 100% satisfied. Phillip Rosales was vested and all in. I valued even more that Phillip Rosales respected my standard of excellence for the service rendered to my vehice without judgment, without resistance, without minimalization and reduced to being difficult customer because I'm female. Phillip Rosales took full accountability. PHILLIP ROSALES, YOU DID THAT. YOU KEPT YOUR WORD. I AM COMPLETELY SATISFIED WITH THE SERVICE TO THE BLACK BEAUTY! Phillip Rosales has a very phenomenal attitude and infectious, engaging personality that made all the difference for me to trust Phillip Rosales. Phillip Rosales did not disappoint. We rode shotgun and did that! And the other bright lights that left me a RAVING FAN and gave me MEMORABLE EXPERIENCES are JOSE PEREZ AND SASHA DURANTE. Their lights are equally blinding as Phillip Rosales' blinding light. All three are the reason I have positive feedback of Norm Reeves Honda SuperStore Vista. These three individuals set Norm Reeves Honda apart. Otherwise, Norm Reeves would be just another car-dealership. You're the ONLY reason I gave Norm Reeves a chance. Thank you for providing me MEMORABLE EXPERIENCES for my multiple car purchases and left me a RAVING FUN. I appreciate that you valued my business and treated me like I was a celebrity. Jose, you were my initial contact to Norm Reeves. Thank you so much for holding my hand through the car-buying process, ALWAYS patient, ALWAYS there to guide/assist/EXCEPTIONAL ATTITUDE. In fact, all three of these individuals treated me like a Rockstar and made me feel like I was the most important person in the world! They all valued my business. And Sasha Durante, you really took the dread out of the contract/paperwork component of car-buying. ALWAYS looking out for me. Sasha, thank you for riding shotgun, sticking up for me, supporting me, believing in me in the hiccups. Sasha, you're SIMPLY THE BEST! It is obvious you love what you do! Thank you for sharing your gift. Superstars! On a personal note, it is my hope that Norm Reeves take the lead in the industry to honor and respect seniors who purchase vehicles. For to whom much is given, much is expected and make paying it forward over greed and profits.

I had an outstanding experience with Sal Lua at Norm Reeves Honda in Vista. From the moment I walked in, Sal went above and beyond to ensure I received the best service possible. His professionalism, knowledge, and genuine care for customers truly set him apart. Sal took the time to thoroughly explain all my options, answer every question I had, and never once made me feel rushed or pressured. His attention to detail and commitment to making sure I left satisfied was evident in every interaction. He even followed up after my visit to ensure everything was running smoothly, which was a nice touch! I can’t recommend Sal Lua highly enough. If you're looking for someone who truly cares about providing excellent customer service, Sal is your guy. Norm Reeves Honda in Vista is lucky to have him, and I'll definitely be coming back for any future needs. Thank you, Sal, for a wonderful experience!

I wanted to say thanks to Gassan and Manny for being very helpful and getting me into my new car. Very professional and you can tell they care. Thanks guys!

I would leave a 6th star if I could!! I bought a car on 8-23. The staff there was amazing. Will called me back promptly when i inquired online and Clai helped me the day I came to pick it up. I'm not sure who the gentleman was that checked on me, I can't remember his name, but he had glasses and short dark hair. I believe he was a sales manager. He was helpful as well. The financial department rep was also very gracious. She had tattoos like me and I felt comfortable, with no reservations. It was easy, quick and transparent. The front desk attendant was very nice as well. I am very happy with my purchase and I couldn't have asked for a better experience! I drove 2 1/2 hours to buy this vehicle and it was worth driving 200 miles round trip to get it. The car is in great shape and I got an incredible deal with my trade in and the AAA special that was running. I highly recommend the team at Norm Reeves. I don't understand all the 1 star reviews because I can't imagine the staff being anything but helpful and just plain nice. No pretense, no pressure, and most importantly NO BS!! Everything was explained and was even better than I anticipated. It can be intimidating when it comes to buying a car, but this felt right from the beginning and I can't thank the staff there enough. 10/10 would recommend to everyone that needs a car. Thanks!

Helped negotiate a 2025 CRV hybrid sport touring for my cousin today. It was actually not a horrible ordeal like you hear/see/been through. We were asked what would get my cousin to take a vehicle home and they got almost down to the dollar. Adam was our initial sales guy with us on the test drive and had a great time cutting it up with him. We were then introduced to Tommy to wrap up the negotiation. We were still a little off but we met a little closer to my side and the GM signed off on it. Manny finished doing the paperwork for credit check and then we went to the finance dept to finish the paperwork. No pushy upsells or gimmicks. Showed us what made sense and we added it to the contract. Cousin and were overall pleased. Only 1 guy in the negotiations was a little “rude”. Don’t want to call him out by name but made a comment saying we were being “hard” customers cuz we wanted to be at a certain price point. I got a little defensive and said “well for context, you guys asked us what would it take for us to drive away in a new vehicle. I understand it’s a business and if you can’t make it happen, no hard feelings.” Told us there was no meat on bone left so we shook hands and said “ok, well you have our info if you change your minds”. Tommy came and asked if we closed the deal and said no, we were still a bit off. He went and got us the deal!! Overall, it was pretty smooth and would recommend my friends and family to shop there if they were in the market for a vehicle.

Took my car to Reeves Honda and by far received the best service of any dealership. Went in for an oil change, was in and out with no appointment. The Service advisor went over maintenance items and we scheduled an appointment. The prices are very good and know I can trust them with my car. I highly recommend Reeves Honda, ask for Phillip he will make sure you get the best service.

I was driving through the city after a family vacation from Texas to see the west coast and boom and behold, my check engine light came on while driving past Norm Reeves. Sal Lua got me in immediately since he understood my traveling situation and luckily my check engine light was something simple and they got me back on the road. I had the fear of having to get a hotel and not making it home on time but they got me going. Thanks!

Have my vehicle serviced here and they take good care of me and doesn’t take to long so I can still get to work on time. Phil was very helpful. I will come here every 5k miles and use them from now on.

I was assisted in finding a part from a man named Eric Kortz over the phone. He was very punctual and answered any questions that I had in regards to the part that I was looking for! I appreciate his help and patience with me through the whole process. Thanks again!

Gustavo Sokabe was very considerate, welcoming, and good to work with. He took time to look into details, and made sure the cars were available before having us come in to look at them. He’s very kind! Highly recommend working with Gus.

It's been 4 months since we bought the Pilot, and we still remember how good our sales person was with our experience. Through the whole process, Jose was understanding, helpful, and met our requests with a level mindset. He did a good explaining things, giving options, as well as letting us test other vehicles before we returned to our original plan. The thing we appreciated the most was how calm Jose was, and he did not apply any pressure during the process. We naturally went back to him after talking to other dealerships because we felt the most at ease with him. Definitely recommend this dealership, and working with Jose for your next vehicle.

— bought a 2025 Honda CRV hybrid Sport—- As a woman, the car buying experience can intimidating and difficult. I would recommend anyone to come to Norm Reeves, ask for Jocelyn from Sales!! I have had the best experience Ever in buying a car. The minute I walked in Jocelyn answered all my questions, provided all my options based on my income and credit score . Then I met Marie is finance and she explained everything that was in my contract. She never pressured me to add any extra packages . She let me pause and have a moment to make the final decisions! So honestly thank you to you both! If you’re a woman who wants respect and be heard come to Norm Reeves !!!

Purchased a 2018 Jeep Grand Cherokee. Manny the sales guy was awesome , supportive, and patient. No pressure and very transparent on price and trade in.

Best agent yet, Nestor Agagas and his team has went their way and beyond to accommodate our preferences and needs on getting the right car for our family. We are confident to note here that we made the right decision on choosing not just about what car to get but also importantly on to what dealership to get it from and the people to speak and go to! Thank you Sir Nestor and Brian, Vito, and Justin from finance and to the whole Norm Reeves Honda team! More sales to you guys! 🎉

Great people and service, They tell everything you want to know about cars they have and fast processing.

Vanessa Alvares provided exceptional service during my recent visit to Norm Reeves Honda Vista. From the moment I arrived, she ensured that every aspect of my vehicle's needs was addressed with the utmost professionalism and care. Vanessa's attention to detail, friendly demeanor, and expert knowledge made the entire experience seamless and enjoyable. I truly appreciate her dedication to customer satisfaction and her ability to go above and beyond to ensure I left completely satisfied. Thank you, Vanessa, for your outstanding service!

Incredible service that went above and beyond what I expected on multiple occasions. My great experiences with Sal and the rest of the team are a why I'll keep coming back here when needed.

Wanted to thank everyone I encountered at norm reeves Honda. Vito, mark, Adam and especially Jocelyn. They were amazing. Took my trade in, made everything easy. I told them if they took care of me they would have a customer for life. I drove 5 hrs and they made sure my deal went through with no issues. Couldn’t be happier.

This is the second car Nestor has helped me with. He is willing to help as much as he can. Definitely recommend getting a car here and getting help from Nestor and his team.

Picked up a Honda Pilot yesterday. Vito, Brian, and Cathy made the experience great around. Highly recommend giving this dealer the opportunity to earn your business.

I only have good things to say about this dealership, their team is and always has been a cut above. For anyone looking - TALK TO WILL!!! He is extremely knowledgeable, kind, not pushy, and personable. Overall just a good guy who will work with you to land a good deal all while making the process as stress free as possible. I would give more than 5 stars if possible, these folks are special and I'll always recommend them.

Very nice place. The service is very good, Agaga helped us a lot in the purches

Bought a 2024 Civic Si with Nestor Agagas who is a A++ Advisor and a great part of the your Honda Team. My purchase was explained thoroughly and precise. I had an amazing experience from start to finish and walked away with a smile. Thanks for answering all my questions and making things quick and easy. When you visit Norm Reeves make sure you ask for Nestor Agagas! Thank you sir.

Excellent customer service by nestor agagas No pressure when buying Value for money Past transaction