Customer Testimonials

Yassine & Manny were awesome! They helped out and set me up with a new ride! Thanks a bunch!

Thanks for responding. Doesn’t help me to provide your general number with no extension and a broken dial by name directory. Please update your response with actual information if you’re interested in me removing my 1 star review which accurately reflects my experience with this location.

Yassine hooked me up! Love my new Accord. Also ask about Costco Auto discount. If you’re a Costco member, you can get an even better deal with pre-negotiated price. Happy I found this dealership

Christian who works in the finance department has been stalling for a week. He is not a man of his word. It's unprofessional and disrespectful. I would advise you to look elsewhere or at the very least ask to deal with anyone besides him. Ghassan was great and a pleasure. If not for him, i would have left 1 star or none if i could.

thank you Yassine and the Christian for the Unwavering help and patience, very helpful and kind. Yassine was the best helped me through the whole process of doing the trade in i appreciate it a lot ❤️🚙

Extremely Disappointing Experience — Poor Communication, Questionable Customer Service, and No Response From Management What should have been a routine A1 maintenance service at Norm Reeves Honda Superstore Vista turned into one of the most disappointing dealership experiences I’ve had. I paid for an additional interior detail, only to experience repeated miscommunication, delays, and multiple unnecessary trips back to the dealership because services were not completed as discussed. The situation became significantly worse when I discovered a visible chip/crack in my windshield immediately after picking up my vehicle. We hadn’t even left the dealership parking lot before noticing ... Read More

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Google - Oct 21, 2026

Extremely Disappointing Experience — Poor Communication, Questionable Customer Service, and No Response From Management What should have been a routine A1 maintenance service at Norm Reeves Honda Superstore Vista turned into one of the most disappointing dealership experiences I’ve had. I paid for an additional interior detail, only to experience repeated miscommunication, delays, and multiple unnecessary trips back to the dealership because services were not completed as discussed. The situation became significantly worse when I discovered a visible chip/crack in my windshield immediately after picking up my vehicle. We hadn’t even left the dealership parking lot before noticing the damage and returning to report it. I am confident this damage was not present when I dropped off my vehicle. My Honda was purchased brand new less than a year ago, and I have been diligent about maintaining its condition. When I brought the damage to service manager Philip’s attention, he insisted it was preexisting. I asked to review the vehicle’s intake photographs to verify its condition upon arrival, but he informed me that the dealership had recently transitioned to a new system and was not currently taking intake photos. After noticing surveillance cameras in the service area, I asked whether the footage could be reviewed instead. Philip dismissed that option as well, stating that the cameras wouldn’t provide enough detail to determine whether the damage was already there. I found it concerning that the damage was being described as preexisting without any documentation to verify the vehicle’s condition when it arrived. Rather than thoroughly investigating my concerns, the situation escalated into an uncomfortable interaction in which Philip questioned me about throwing away an old, deactivated credit card in his office trash can. The card was simply part of the trash I had cleared out of my vehicle before leaving it for service. I discarded it while standing in Philip’s office, with him physically present and working at his computer. Philip later called me to question why the card was in his trash can, expressing concern that I might accuse him of stealing it from my vehicle, despite my never making or implying such an accusation. I was genuinely confused and taken aback by the entire interaction. When I expressed how uncomfortable I felt with the situation and the way my concerns had been handled, Philip informed me that the dealership would no longer service my vehicles or do business with me. What I find most disappointing is the complete lack of response from upper management. I emailed General Manager Gerrie Wilkes a detailed explanation, sent a follow-up email, and even visited the dealership in person requesting an opportunity to speak with her. I was told my message would be passed along. To date, I have received absolutely no response or acknowledgment. I’ve owned multiple Hondas, invested in additional maintenance and protection packages, and recently moved just minutes away from this location. I had hoped to establish a long-term relationship with their service department. Instead, I was left feeling dismissed, unfairly treated, and completely ignored. Mistakes happen, but accountability and communication are what define good customer service. I’m still hoping someone from corporate or upper management will review this situation and help reach a fair resolution. Based on my experience, I cannot recommend this dealership.

Can’t recommend Yassine enough, did an amazing job getting me the best possible deal on this lease! Very excited to drive away in this car!

Yassine and Austin were so great they helped me a lot today, we had huge turnaround over quite and approval but regardless the Team at Norm Reeves Honda still made it 👍🏾👍🏾

Yassine and the team and Norm Reeves Honda was magnificent in getting me in the exact car I want no exceptions and was very professional great car buying experience highly recommended !!

Yassine was great at finding the right car for us.

(Translated by Google) Bryan López was a really great guy, helping me with my Honda problems. He was super attentive, keeping me updated on everything that was happening with the mechanics. My dad is really grateful to him, and we hope to see him again soon for the next Honda checkup. Oh, and he even gave us a little bottle of water! Haha. (Original) Bryan López fue una persona súper buena ayudándome sobre los problemas de mi honda, estuvo súper atento a todo, comunicándome cualquier cosa que ocurría en la mecánica. Mi ... Read More

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Google - Oct 9, 2026

(Translated by Google) Bryan López was a really great guy, helping me with my Honda problems. He was super attentive, keeping me updated on everything that was happening with the mechanics. My dad is really grateful to him, and we hope to see him again soon for the next Honda checkup. Oh, and he even gave us a little bottle of water! Haha. (Original) Bryan López fue una persona súper buena ayudándome sobre los problemas de mi honda, estuvo súper atento a todo, comunicándome cualquier cosa que ocurría en la mecánica. Mi papá está muy agradecido con él, esperamos volver a verlo pronto para el próximo chequeo del honda, ah y nos regaló un botecito de agua jaja

Yassine & team were very helpful in making my lease transaction - have been with Honda for a long time & plan to continue coming back.

This is the 2nd car my family gets through Yassine at Norm Reeves Honda Vista, such a great experience from A to Z, the passion, care, listening and helping us get the rate and warranty we need! Can’t recommend Yassine and the team at Norm Reeves Honda Enough! Really happy with you guys and thank you ❤️❤️🚗

Really disappointed with their service and diagnostics. Wanted to put new 1800$ injectors in my car after a check engine light came on. Brought it to a local shop up the street within 10 minutes they realized it was a wiring issue and fixed same day for 1/18th of what Honda wanted to charge

I booked 2 appointments at Norm Reeves to have a recall service performed (rear view safety camera) and both times when I arrived they told me that the part wasn't in stock and they couldn't perform the service. This happened after I confirmed over the phone that they had set aside a part for me. This was very frustrating and the only solution that they offered was for me to call a Honda corporate number to expedite a part to their dealership. When I called that phone number, they told me that they couldn't send the part to ... Read More

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Google - Sep 30, 2026

I booked 2 appointments at Norm Reeves to have a recall service performed (rear view safety camera) and both times when I arrived they told me that the part wasn't in stock and they couldn't perform the service. This happened after I confirmed over the phone that they had set aside a part for me. This was very frustrating and the only solution that they offered was for me to call a Honda corporate number to expedite a part to their dealership. When I called that phone number, they told me that they couldn't send the part to the dealer so my car still has the unaddressed recall and I have lost trust in this location to help.

Ive been to this dealership twice now and its been nothing but phenomenal, which is an understatement if i had words to put it, its beyond that. Perfect, fast, and courteous service everytime. My Service Advisor was Bryan Lopez !!

Yassine was Terrific! I can’t recommend him enough Very tentative and passionate, he listened to our family needs and made sure we got everything we need including the monthly rate, insurance and coverage! The whole experience at norm reeves Honda was 10/10 and staff is amazing! Thank you Yassine and the team at Norm Reeves Honda Vista ❤️

(Translated by Google) I went because I had an appointment regarding a letter I received, where they had to do something like a diesel, and I was in line for about 20 minutes and the line wasn't moving. I decided it was better to leave. I imagine they don't have mechanics either; one has other things to do and they don't take this into account. (Original) Fui por qué tenía cita sobre una carta qué me llego, donde tenían qué realizar algo como dieler y estuvo como 20 minutos formado y no se movia la linea decidi ... Read More

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Google - Sep 22, 2026

(Translated by Google) I went because I had an appointment regarding a letter I received, where they had to do something like a diesel, and I was in line for about 20 minutes and the line wasn't moving. I decided it was better to leave. I imagine they don't have mechanics either; one has other things to do and they don't take this into account. (Original) Fui por qué tenía cita sobre una carta qué me llego, donde tenían qué realizar algo como dieler y estuvo como 20 minutos formado y no se movia la linea decidi mejor retirarme de ahi ya me imagino que de Mecanicos tampoco ande tener, uno tiene que hacer otras cosas y esto no lo toman encuenta.

We recently purchased our daughter's first car, a used vehicle, from this dealership and had a great experience. Our salesperson was friendly, knowledgeable, and refreshingly low-pressure. Although the car didn't qualify for a complimentary spare key due to mileage, Sales Manager Mark worked with us to help reduce the cost. A week later, we returned to have the key programmed and mentioned a broken window trim piece that we hadn't noticed during the purchase. It was determined that our CPQ warranty did not cover the repair, but our service advisor, Brenden Pedrotti, still went above and beyond ... Read More

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Google - Sep 21, 2026

We recently purchased our daughter's first car, a used vehicle, from this dealership and had a great experience. Our salesperson was friendly, knowledgeable, and refreshingly low-pressure. Although the car didn't qualify for a complimentary spare key due to mileage, Sales Manager Mark worked with us to help reduce the cost. A week later, we returned to have the key programmed and mentioned a broken window trim piece that we hadn't noticed during the purchase. It was determined that our CPQ warranty did not cover the repair, but our service advisor, Brenden Pedrotti, still went above and beyond to make sure we were taken care of. His commitment to customer satisfaction and willingness to help left a lasting impression and made us feel valued as new customers. Thanks again to sales manager Mark for working with Brenden to make this right.

I am giving five stars purely for the gentleman who was my service advisor. I don’t remember his name but he wore a beanie and glasses. He was next level kind and professional. I hope a manager reads this and gives him some form of a bonus. He was truly so kind. I was a bit frustrated because I had to wait over half an hour to drop my car off (with an appt booked) and an hour after closing for my car to be ready, but this staff member was so lovely that I couldn’t be upset. ... Read More

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Google - Sep 21, 2026

I am giving five stars purely for the gentleman who was my service advisor. I don’t remember his name but he wore a beanie and glasses. He was next level kind and professional. I hope a manager reads this and gives him some form of a bonus. He was truly so kind. I was a bit frustrated because I had to wait over half an hour to drop my car off (with an appt booked) and an hour after closing for my car to be ready, but this staff member was so lovely that I couldn’t be upset. Thank you for being a good human!

We had such a great experience here! From start to finish, we felt genuinely respected, heard, and taken care of, which is something you don’t always expect when buying a car. Ghassan Asfour was incredibly respectful, helpful, and patient throughout the entire process. He went above and beyond to make sure we had a great experience and never made us feel pressured or rushed. George Beyrouthy was just as wonderful when we finalized the deal. He made the payment and paperwork process easy and straightforward, and was extremely helpful and professional. Honestly, this did not feel like your typical ... Read More

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Google - Sep 20, 2026

We had such a great experience here! From start to finish, we felt genuinely respected, heard, and taken care of, which is something you don’t always expect when buying a car. Ghassan Asfour was incredibly respectful, helpful, and patient throughout the entire process. He went above and beyond to make sure we had a great experience and never made us feel pressured or rushed. George Beyrouthy was just as wonderful when we finalized the deal. He made the payment and paperwork process easy and straightforward, and was extremely helpful and professional. Honestly, this did not feel like your typical car dealership experience at all. Everyone we interacted with was kind, transparent, and genuinely wanted to help us find the right car. We are very happy with our experience and would absolutely recommend this dealership to anyone looking for a vehicle. Ask for Ghassan and George — they were both fantastic!

Incredible team to work with at this location! Austin and Christian were very communicative, easy to work with, were very fair in the negotiation of the price for a vehicle and very friendly and welcoming environment. Great customer service and even though I didn’t move forward purchasing a car at this location, I wanted to shout them out because they truly treat their customers with such respect and really appreciate all the time they took into my car searching. Thank you so much gentlemen!

Biggest joke ever! I made an appointment for a basic oil change. I had my (adult) son take my vehicle in for the routine oil change and the service department turned it into a federal case. They claimed that the registered owner of the vehicle must approve an oil change. I mean come on now, really? I have driven over a million miles, have had hundreds of oil changes and have never heard of such a ludicrous thing. I then called and the service supervisor claimed it is the “law.” It’s funny because they definitely are not following the “... Read More

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Google - Sep 14, 2026

Biggest joke ever! I made an appointment for a basic oil change. I had my (adult) son take my vehicle in for the routine oil change and the service department turned it into a federal case. They claimed that the registered owner of the vehicle must approve an oil change. I mean come on now, really? I have driven over a million miles, have had hundreds of oil changes and have never heard of such a ludicrous thing. I then called and the service supervisor claimed it is the “law.” It’s funny because they definitely are not following the “law” as I personally have visited this service department and had oil changes performed and I am not the registered owner of this vehicle. Spread the word if you have someone bring in your vehicle and they refuse up charges you may not end up getting the service you have an appointment for. Update: called two Norm Reeves service centers and no such “law” exists.

False advertisement, another unsatisfied customer. I called ahead of time for an a simple oil change and the representative Ashley stated if I make it to the service department by or before 4pm I would would get service; unfortunately John the service advisor said he sent a memo out that they are fully occupied for the day since 7am. I wasted my time and gas to walk away with no service completed. Thank you for wasting my time. First and last time. 9/12/26 Saturday

Picked up used 2022 4Runner from lot on Saturday night 9/5/26, drove home and my wife had taken it to work the following night only to realize the cars rear running lights were completely inoperable making the vehicle almost invisible at night. Being an auto technician myself I found the rear taillight fuse to be MISSING, which means that they never worked and Norm Reeves Honda techs failed to find that during their basic multipoint inspection. Extremely unsafe and unprofessional for something so minimal that could have caused a major accident.

I sold my Honda to them via Kelley Blue book they gave me the price that Kelly book quoted. I'm very pleased. It was hassle free quick easy transaction very nice people ( Isabella & James), very helpful. Highly recommend

I recently purchased a Honda HRV Sport at Norm Reeves Honda Vista. The buying experience was great. Ghassan Asfour greeted us as soon as we came in, showed us the car, and asked if I wanted to test drive. He was professional, friendly, and helpful. Austin Pickard was accommodating, knowledgeable, and patient when he helped me lock in the final deal. He also walked me through the car's features when I picked it up the next day. I will definitely come back if I ever need to buy another vehicle. Thanks again to everyone who helped me, and for ... Read More

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Google - Aug 26, 2026

I recently purchased a Honda HRV Sport at Norm Reeves Honda Vista. The buying experience was great. Ghassan Asfour greeted us as soon as we came in, showed us the car, and asked if I wanted to test drive. He was professional, friendly, and helpful. Austin Pickard was accommodating, knowledgeable, and patient when he helped me lock in the final deal. He also walked me through the car's features when I picked it up the next day. I will definitely come back if I ever need to buy another vehicle. Thanks again to everyone who helped me, and for the wonderful experience!

As always, such great customer service! Thank you to Wendy and Oscar for helping us out with purchasing the Honda Pilot we had on lease!

Bad service , the staff so rude . Why I need to have appointment if they let treat customers like that . Working so so slow I decide to walk out . Can’t stand their attitude.

Ernesto was great. Helpful and nice

Came in and asked about ev was pointed outside and then nothing. Sales person never came out, nothing. Guess their really not interested in selling them.

They are eager to sell the CRVs but do not want to take care of any issues with SUV! The service department sucks. All they tell you is that what I am experiencing is normal! That is a lie. My friend has same the year,make and model and I drove with him for 76 miles and his CRV has "none" of the issues I am having.

My new Honda was towed under warranty to Norm Reeves Service and Hannah Martinez promptly called to confirm arrival and kept me updated throughout the repair process.  Car was diagnosed, repaired and ready the next day with an arranged Lyft ride. Excellent service from start to finish.

⭐⭐⭐⭐⭐ We had a fantastic experience with John Beck and the team at Norm Reeves Honda. While driving to California, the check engine light came on in our Honda Pilot. Since we had a long drive back home ahead of us, we really didn't want to make the trip without getting it checked out and repaired first. We called Norm Reeves Honda, and John Beck went above and beyond to help us. He was able to get our Pilot in the same day, and the dealership even provided us with a rental car while it was being worked on. They ... Read More

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Google - Aug 16, 2026

⭐⭐⭐⭐⭐ We had a fantastic experience with John Beck and the team at Norm Reeves Honda. While driving to California, the check engine light came on in our Honda Pilot. Since we had a long drive back home ahead of us, we really didn't want to make the trip without getting it checked out and repaired first. We called Norm Reeves Honda, and John Beck went above and beyond to help us. He was able to get our Pilot in the same day, and the dealership even provided us with a rental car while it was being worked on. They got everything taken care of in time for our drive home, and the Pilot drove like new! The entire experience was easy and stress-free, especially considering we were away from home and dealing with an unexpected repair. We can't thank John enough for taking such great care of us. We only wish we lived closer so we could continue bringing our Pilot to Norm Reeves Honda. Highly recommend John and the entire team!

I just moved to California from Maryland. I wasn’t sure if I could find a Honda dealership I would like as much as my old one. But I had a very positive experience with Norman Reeves Honda Superstore and would highly recommend it. They were professional and quickly serviced my car in the time frame they promised.

John Beck, in the service dept., was phenomenal! He explained everything thoroughly and he provided excellent & professional customer service. He definitely is a valuable asset to the company.

Bryan Lopez was amazing !

We had some concerns and they were addressed. Jose did a fantastic job working with us. Tommy we have known over the past 6 years also worked with our needs. Ryan, made the financing go seamless. We would highly recommend this dealership. Do give them a try

Had to get my car checked due to abnormal lights/codes. Was greeted quickly and was able to get my issue resolved. Pablo was professional and helpful. Good service.

My service writer was Brandy. She was great! I think she is an important asset to this dealership. I was there for a recall on my CRV. (tire kit) I would have given a 5 but for some reason someone decided to use the windshield wipers and left the windshield unclean. When I got home I cleaned the windshield.

I should have gone with my gut and shopped at another dealer. I gave them my trust because they told me i was better supporting them in my own town. From day 1 i let them know the civic they sold me was acting weird. With a strange resistance when accelerating. They wouldn't just let me trade the car out. They sent me to service where after 7 times all i got was "we cant duplicate the problem" so I've just had to suffer with this issue for over a year now on a brand new car. Car ... Read More

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Google - Jul 30, 2026

I should have gone with my gut and shopped at another dealer. I gave them my trust because they told me i was better supporting them in my own town. From day 1 i let them know the civic they sold me was acting weird. With a strange resistance when accelerating. They wouldn't just let me trade the car out. They sent me to service where after 7 times all i got was "we cant duplicate the problem" so I've just had to suffer with this issue for over a year now on a brand new car. Car still has the resistance and its only gotten worse. Ive been miserable since purchasing this vehicle. Tommy manager and Sasha finance were all part of this misery. Knowing very well what was happening and telling me all i can do was take it into service. A car i had purchased a day before? Instead of just giving me one without issues. They have condemned me to constantly taking it to service without a single care over how horrid it is to have to deal with that. I have had so much regret and so much loathing for ever trusting these people.

This is regards to my salesmen! I had two of the best salesmen at Norm Reeves Vista!! Austin Prichard and Fabrice Garon! These two really went above and beyond for me and out of 6 other dealerships I was dealing with Fabrice got me into Vista! He walked me through each step for options while I was on the phone, going step by step for my new Honda CRV Sport L Hybrid, he really took his time with me with no pressure and we went back and forth a lot with Q&A! Thank you Fabrice, you made my experience ... Read More

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Google - Jul 29, 2026

This is regards to my salesmen! I had two of the best salesmen at Norm Reeves Vista!! Austin Prichard and Fabrice Garon! These two really went above and beyond for me and out of 6 other dealerships I was dealing with Fabrice got me into Vista! He walked me through each step for options while I was on the phone, going step by step for my new Honda CRV Sport L Hybrid, he really took his time with me with no pressure and we went back and forth a lot with Q&A! Thank you Fabrice, you made my experience fun and you were zero pressure! Then I met Austin while Fabrice was off and Austin made the assist and gave me even more details of the car and how the Hybrid works with the paddles on the steering wheel. He made sure I knew everything before I drove off the lot!! Both guys were fantastic!! 100% good guys and they were both awesome!! So, if you can't reach one, the other is there to help you out!! No one wants to feel pressure, I didn't get that with these two guys, I got understanding and friendliness! Don't forget Fabrice Garon and Austin Prichard!!

We always have a great interaction with the service dept. They took less than an hour to complete the oil change. Great work!

Refused to give authorization for oil change at different location Although they said I can go to any location while purchasing the maintenance plan Avoid they are liars

Make appointment for basic oil change service, which doesn’t include a Uber ride home. When I got there, they said there was a recall item at first they would see if they had the part in In stock, but it would only add 10 minutes to the service time.. 30 minutes later they informed me they had the part andthe car would take. Over two hours for the service. So then they reluctantly gave me an Uber ride homes They also said they would wash the Car per my request. Why did I have to wait 30 minutes for them to tell ... Read More

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Google - Jul 23, 2026

Make appointment for basic oil change service, which doesn’t include a Uber ride home. When I got there, they said there was a recall item at first they would see if they had the part in In stock, but it would only add 10 minutes to the service time.. 30 minutes later they informed me they had the part andthe car would take. Over two hours for the service. So then they reluctantly gave me an Uber ride homes They also said they would wash the Car per my request. Why did I have to wait 30 minutes for them to tell me it was not gonna take over two hours. And they still didn’t wash the car. It’s not convenient to come here, and I will look for a new dealer because of their inefficiency.

Helped my wife purchase a 2026 Honda CRV back in May of 2026. The dealer was insistent on this $2k "security package" that they said they couldn't remove and charged us for on the vehicle. I was trying to get them to remove it and bring the price down and they wouldn't budge so I left it. That said security system is associated with KARR. Now, as it turns out there is a security risk with these vehicles that someone can bluetooth in your car immobilize it, lock it and unlock it and more. I called Norm Reeves ... Read More

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Google - Jul 22, 2026

Helped my wife purchase a 2026 Honda CRV back in May of 2026. The dealer was insistent on this $2k "security package" that they said they couldn't remove and charged us for on the vehicle. I was trying to get them to remove it and bring the price down and they wouldn't budge so I left it. That said security system is associated with KARR. Now, as it turns out there is a security risk with these vehicles that someone can bluetooth in your car immobilize it, lock it and unlock it and more. I called Norm Reeves to see if they would remove it which now miraculously they can. They would not refund me the cost they already added on to the vehicle. I doubt stories like these are any different at any other dealers even so I will never be doing business with them again and I will be telling everyone I know to not buy their cars here due to their shady practices. If they truly wanted to make it right and make their customers happy they would refund me the cost of the security system and not lie to their customers when purchasing a car. Buyer beware.

Service I received for my care maintenance was very good, they checked everything and my care is working just fine.

I took my 2024 Civic in for an oil change and service. I had some questions and was pleasantly surprised by the excellent customer service. John in the service department and Tommy the sales manager were helpful and friendly. Thank you to all at Norm Reeves Vista.

NC

We ended up having a very complicated engine issue rmthat our local mechanic could not figure out. When I called Honda they looked up my VIN, discovered we were under warranty, and set us up with a rental for a week, and communicated well throughout.

Pablo was really kind and super helpful. Great customer service. We will definitely be coming back to service both of our Hondas now that we live in the area.

Brought my car at norm reeves great service phillup and ramez are great people and very friendly I highly recommend this dealer for any service I would definitely come back here with no hesitation.

Awesome people Awesome cars very clean. Satisfied with my visit.

Ernesto had incredible customer service. The tone and way of speaking is something you don’t see too much anymore. My car’s a17 service was completed in the exact amount of estimated time. Overall, good welcoming and satisfied experience

I highly recommend Norm Reeves Honda Superstore in Vista and specifically give thanks to Mr. Phillip Rosales from Service Department, he’s an amazing human being, caring, respectful and very knowledgeable. He went above and beyond my expectations. My car running like brand new. I give them 10 starts. I am very please with their service!

I recently purchased a new Honda CR-V Hybrid Sport-L, and the entire experience was outstanding from start to finish. A special thank you to Ghassan, who was incredibly professional, knowledgeable, patient, and honest throughout the whole process. He answered all my questions, explained everything clearly, and made sure I was comfortable with every step of the purchase. I would also like to thank the entire team for making the buying process smooth, efficient, and stress-free. Everyone was friendly, welcoming, and truly focused on customer satisfaction. I highly recommend working with Ghassan and the entire team.

I came into service for getting my A/C repaired by my rep Hannah. They diagnosed that my evaporator has failed and provided me with a rental until the repair was complete. She was very helpful and for my repair got it covered through my extended warranty. A/C is working great now!

Liz hung up on me

If you’re a Costco member, avoid Norm Reeves Honda Superstore. They completely ignored the Costco Auto Program process. You’re supposed to get the pricing sheet up front instead, they hid it, stalled, and tried to push me into a decision without ever showing the actual numbers. Austin Pickard was the worst part of the experience. He kept trying to pressure me into choosing a car even though he never provided the pricing I specifically came in for. The assistant store manager ( Thomas Tozzi ) wasn’t any better he backed up the same shady behavior instead of correcting it.... Read More

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Google - May 23, 2026

If you’re a Costco member, avoid Norm Reeves Honda Superstore. They completely ignored the Costco Auto Program process. You’re supposed to get the pricing sheet up front instead, they hid it, stalled, and tried to push me into a decision without ever showing the actual numbers. Austin Pickard was the worst part of the experience. He kept trying to pressure me into choosing a car even though he never provided the pricing I specifically came in for. The assistant store manager ( Thomas Tozzi ) wasn’t any better he backed up the same shady behavior instead of correcting it.Two test drives, wasted time, and still no Costco pricing. This store talks about transparency, but my experience was the exact opposite.I’ll take my business somewhere that actually respects customers and follows the programs they claim to participate in.

I bought a car new and two days later it wouldn't cut on. Very disappointed. I had a 1998 Honda and it was far it's more reliable than the 2026 I bought here. It's mind blowing to experience this.

The service and workers here are horrible and so rude. It’s a long story of what happened with my car here but I was accused by the staff of purposefully adding miles to my car even though the car was under warranty with the extra miles I apparently added on MY OWN CAR THAT I PAID TO DRIVE. I was told I got done “favors” in the past despite all my past services being done under warranty, and because of that I needed to just accept the overpriced quote they gave me regarding a battery issue. After all issues ... Read More

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Google - May 15, 2026

The service and workers here are horrible and so rude. It’s a long story of what happened with my car here but I was accused by the staff of purposefully adding miles to my car even though the car was under warranty with the extra miles I apparently added on MY OWN CAR THAT I PAID TO DRIVE. I was told I got done “favors” in the past despite all my past services being done under warranty, and because of that I needed to just accept the overpriced quote they gave me regarding a battery issue. After all issues were resolved and my car was finally fixed, I noticed a FOOT LONG SCRATCH ON THE FRONT OF MY HOOD. After reaching back out to the dealer regarding the scratch they claimed they couldn’t do anything and it might be from their car wash even though my car wasn’t even washed there. DONT GO HERE! I’ve always bought honda cars, but this specific dealership is a huge dissapointment and i’m never coming back. UPDATE: It’s been a few weeks and the manager wasn’t investigating anything and didn’t reach out to me like they said in their reply until I reached out to them. With the way they treated me at the beginning, I was already wary of bringing my car back, but did so anyway, I guess this is what you get when you call out their employees on their horrible behavior. They’re still completely denying they did anything and are refusing to fix the intentional scratch. Please explain to me how a scratch like this appearing on my hood just days after it was in the shop is coincidental? So disappointing, be extremely careful bringing your car here, because I tried to called the honda company and found out they’re privately owned so they can get away with everything as the honda company has no control over them.

Nester, one of the employees, misled me into getting a car I never wanted. After the fact, I found out that Nester himself has multiple complaints from other customers, but it seems like they are overlooked because of his seniority. I felt pressured and taken advantage of throughout the process. When I brought up my concerns, the manager didn’t handle it professionally. Instead of addressing Nester’s conduct, he was dismissive and acted childish, avoiding accountability altogether. Overall, the experience felt dishonest and unprofessional, and I would not recommend this dealership.

Went on a Saturday with an appointment looking to trade in my car to get a new HRV. I spent a good amount of time with Joseph who was kind and patient while I test drove vehicles but since he isn't a Costco certified sales person, he couldn't do the deal for us. I had to wait for Austin Pickard to get the numbers. Austin came by, DIDN'T greet us or even say thank you for waiting. Nothing. On top of that, I had a carmax online offer in hand. When you drive up, this dealer has ... Read More

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Google - Apr 12, 2026

Went on a Saturday with an appointment looking to trade in my car to get a new HRV. I spent a good amount of time with Joseph who was kind and patient while I test drove vehicles but since he isn't a Costco certified sales person, he couldn't do the deal for us. I had to wait for Austin Pickard to get the numbers. Austin came by, DIDN'T greet us or even say thank you for waiting. Nothing. On top of that, I had a carmax online offer in hand. When you drive up, this dealer has a huge sign on their building that says that they BEAT carmax pricing. Wrong. They inspected my vehicle and offered me $2k less than what carmax offered me since I didn't have it evaluated in person (which makes sense) but they weren't willing to even come close to the Carmax offer. Additionally, when he was showing me numbers, he added all of the extras that I didn't ask for at all and listed the loan interest rate at 7.99% saying that was the standard interest rate for Honda Financial. Austin made zero effort to ask me qualifying questions about me and what I was looking for and didn't even bother to communicate with Joseph who asked these questions on the test drive. I walked out. I then went to Carmax who CONFIRMED their online offer after seeing the vehicle in person and gave me the offer in writing. I took that offer and went to Honda of Escondido who MATCHED the offer for my old car. They greeted me, LISTENED to me, asking me what I was wanting and looking for. We made the deal and I got the car I wanted at an incredible price with an incredible interest rate. Never recommending this dealer to anyone. Go to Escondido!

Honda used to have really good service at their service center and these last three times, their customer service has been horrible. First, I call to make an appointment and they tell me I can drop in that same day and then after going in and waiting, they tell me that wrong info was provided and they're short staffed without an apology. Second time, another waste of time and lack of care. Third time, they leave a voicemail saying "creepy voice" for an appointment reminder.

Such an inconvenience for getting a windshield chip filled. And a crappy job done at that. Lack of communication within the service center could have saved me the headache of taking time off work for nothing then having to ask for someone to take my car all for a crappy job that I could have done from home with less hassle and probably could have done a better job.

For the most part I had a positive experience. Sales associate Austin was awesome and the rest of staff was professional and accommodating. My only negative would be the finance associate Justin Kasper. He’ll add aditional packages to your loan, without asking you before doing so. This causes an inflated payment then he’ll act like their jumping through hoops to get you financed on a crappy deal he put together. Justin also does not give you a straight answer about anything (untrustworthy) and when he does it’s a blatant lie just for the sake of making a ... Read More

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Google - Mar 24, 2026

For the most part I had a positive experience. Sales associate Austin was awesome and the rest of staff was professional and accommodating. My only negative would be the finance associate Justin Kasper. He’ll add aditional packages to your loan, without asking you before doing so. This causes an inflated payment then he’ll act like their jumping through hoops to get you financed on a crappy deal he put together. Justin also does not give you a straight answer about anything (untrustworthy) and when he does it’s a blatant lie just for the sake of making a sale/commision. Does not value the customer and this is a bad look for the dealership. In the end God worked everything out, kept my anger in check and rectified my frustrations which was a blessing in itself. Hopefully this review will be taken as constructive and kept in mind when dealing with future customers moving forward so there interactions are more enjoyable with this particular individual and the dealership isn’t looked upon in a negative light. Blessings.

Very poor srvice by Brenden Pedrotti

The dealer confirmed that they had the exact vehicle I wanted available and at the agreed-upon price. Based on that confirmation, I planned to purchase the car the same day. Because the dealership is approximately 100 miles from my home, I requested that the written quote and the dealership’s closing time be sent to me in advance so I could arrange the necessary funding and coordinate driving logistics for a second driver to bring the vehicle home. Despite multiple follow-up emails and phone calls, the assigned female sales agent (W.C.) repeatedly declined to respond or provide the requested information. ... Read More

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Google - Feb 10, 2026

The dealer confirmed that they had the exact vehicle I wanted available and at the agreed-upon price. Based on that confirmation, I planned to purchase the car the same day. Because the dealership is approximately 100 miles from my home, I requested that the written quote and the dealership’s closing time be sent to me in advance so I could arrange the necessary funding and coordinate driving logistics for a second driver to bring the vehicle home. Despite multiple follow-up emails and phone calls, the assigned female sales agent (W.C.) repeatedly declined to respond or provide the requested information. This lack of communication ultimately prevented me from moving forward with the purchase as planned. I contacted the Manager Mark M. via email with no response. This type of behavior is unacceptable and should not be tolerated by any Honda dealership. Customers deserve to be treated with professionalism, respect, and basic courtesy—especially when they are ready and willing to complete a purchase. I am sharing this feedback in the hope that this matter will be addressed appropriately and that future customers do not experience similar treatment.

Be aware of this place. They like to add features to cars, such like Lojack, and then add it to the price of the vehicle. They want you to pay for something you never asked for. They tell you the sales manager wants to play ball, but they're just trying to waste your time and money on things you don't need or want. That is bait and switch, and that is not how a big company should be conducting business!

Buying a car here is fine, but servicing it is a complete nightmare. I had a 2:30 PM appointment for a simple oil change and alignment. About one hour in, I received a message saying there was a nail in one of the tires and that it needed to be replaced for $135. After confirming with the service representative, I signed the paperwork and continued waiting. Two hours later, I was told they had sent the wrong documents and that the actual cost was $700+. I immediately declined the service. Then I had to wait another hour just for them to remove the ... Read More

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Google - Jan 15, 2026

Buying a car here is fine, but servicing it is a complete nightmare. I had a 2:30 PM appointment for a simple oil change and alignment. About one hour in, I received a message saying there was a nail in one of the tires and that it needed to be replaced for $135. After confirming with the service representative, I signed the paperwork and continued waiting. Two hours later, I was told they had sent the wrong documents and that the actual cost was $700+. I immediately declined the service. Then I had to wait another hour just for them to remove the wheels and put everything back. In total, I waited over 4 hours for an oil change that should have been straightforward. The lack of professionalism, poor communication, and complete lack of transparency are unacceptable. This experience felt disorganized and misleading. I would strongly recommend going to a third-party shop or a different dealer.

I recently purchased a 2026 Honda CR-V Hybrid Sport-L FWD from Norm Reeves Honda Vista, and while the vehicle itself is fine, the overall experience was incredibly frustrating and disappointing—enough to make me regret choosing this dealership. I came in with a Costco Auto Program quote from another dealer, which they agreed to match, but the negotiations felt like pulling teeth from the start. During the process, we discussed three add-ons, including a Protection Package for which I ended up paying $505 after some back-and-forth. Based on standard Honda packages and even their own online parts catalog (which lists similar bundles ... Read More

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Google - Dec 6, 2025

I recently purchased a 2026 Honda CR-V Hybrid Sport-L FWD from Norm Reeves Honda Vista, and while the vehicle itself is fine, the overall experience was incredibly frustrating and disappointing—enough to make me regret choosing this dealership. I came in with a Costco Auto Program quote from another dealer, which they agreed to match, but the negotiations felt like pulling teeth from the start. During the process, we discussed three add-ons, including a Protection Package for which I ended up paying $505 after some back-and-forth. Based on standard Honda packages and even their own online parts catalog (which lists similar bundles with splash guards, all-season floor mats, cargo tray, and wheel locks totaling around $502 in parts alone), I expected the full set. However, when I took delivery, I only received the all-season mats and wheel locks—nothing else. That's barely half the value, and it feels like a bait-and-switch. I reached out to my salesperson, Jessica Johnson, and the sales manager, Thomas Tozzi, multiple times via phone to request the missing accessories (splash guards and cargo tray). Instead of helping, both were shockingly rude and dismissive. Jessica brushed me off with short responses, and Thomas acted like they had done me a huge favor by securing the vehicle in the first place, implying I should be grateful and stop complaining. This is after I spent tens of thousands of dollars there! Their attitude completely changed post-sale—polite and eager before signing, but arrogant and unhelpful afterward. This dealership's lack of transparency and poor customer service has left a bad taste. If you're shopping for a Honda, look elsewhere—avoid Norm Reeves Vista unless you enjoy being treated like an inconvenience once they have your money. 1 star for the car, but zero for the experience.

It’s unfortunate, as the dealer should be the most qualified to do the best job. I am a routine customer here, but the last two times have been TERRIBLE. 1) June 2025: after my A/C stopped working I went to my local mechanic who did a quick diagnosis and told me that the condenser has a known defect, which should be under warranty. I scheduled the warranty work and then was told I’d need to replace the evaporator and I-rings for $2,000. Evaporator cost is $125. Mind you, the two parts are directly connected to each other. They said the evaporator ... Read More

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Google - Nov 26, 2025

It’s unfortunate, as the dealer should be the most qualified to do the best job. I am a routine customer here, but the last two times have been TERRIBLE. 1) June 2025: after my A/C stopped working I went to my local mechanic who did a quick diagnosis and told me that the condenser has a known defect, which should be under warranty. I scheduled the warranty work and then was told I’d need to replace the evaporator and I-rings for $2,000. Evaporator cost is $125. Mind you, the two parts are directly connected to each other. They said the evaporator wasn’t covered. As a mechanical engineer and manager of maintenance, this logic made no sense and the service manager requested the cost be covered by corporate Honda. They ended up covering most of the cost. Again, makes minimal sense since the car is already torn apart there. I got a ride back to the dealer as I was told it was almost ready. I watched most of the employees go home with no update as I sat patiently waiting. Finally, I asked what was going on and was told they were wrapping up (3 hours after they said it would be done). When I got in my car, and tried to adjust the driver’s seat, it wouldn’t move. Guess what? They forgot to reconnect the connector. I got back in my car and saw smudges all over the windshield. This is really a testament to how much care and attention is paid. I followed up with the service manager over the next couple of days, and while apologetic, it still felt like the service department is okay with returning vehicles in worse condition than brought in. He offered to comp my next oil change. 2) August 2025: opened up my hood to remove some leaves and found several plastic caps just sitting on top. This was the only time opening the hood since being serviced. I reached out and was told, “they are meant to hold plastic pieces down and could be extra.” Very reassuring of the craftsmanship. 3) November 2025: came in for B1245 service, which included oil change, and needed some other work. Ended up costing me $1000 for all the work required - which included valve work. When I got my car back and was driving away, the check engine light came on. I pulled back in, annoyed and it was taken back into the shop. They came back out and said a pressure control valve was the issue, and showed me a tear in the line. Unfortunately, the part had to be ordered so I had to come back. Strangely, that part is right by where work was being done. Also, the multi point inspection came back with no issues. Logically, it must’ve been damaged as part of the work. They paid for this repair. I asked to talk to the manager about my concerns and lack of trust in their work. Still haven’t heard anything. It’d be great if they addressed the issues, but I am more than likely to go elsewhere now.

Terrible service department. They never return your call or VM. After half a dozen messages, I'm still waiting. Go elsewhere.

After calling and talking with two different sales people they let me know that the crv I was interested in was high demand and they don’t budge on pricing. They also informed me there was 1999.99 in dealer adds with ceramic coating, lockable lug nuts and other things This is brutal. I called two other dealers outside the area who negotiated on pricing and didn’t have any adds but there were adds that can be purchased. Don’t visit this dealer. Highly don’t recommend.

This has been an overall stressful experience for me. I dropped my car off yesterday at norm reeves for service around 2:30pm. I wanted to get a diagnostic to see why the airbag light was on. I was told I would get an update that day. They closed at 6pm yesterday so I figured they had sufficient time. The end of the day comes and I received no update! Fast forward to the next day I call and am wondering if they have an update for me. By 9-10am they said I would for sure get an update. I ... Read More

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Google - Nov 8, 2025

This has been an overall stressful experience for me. I dropped my car off yesterday at norm reeves for service around 2:30pm. I wanted to get a diagnostic to see why the airbag light was on. I was told I would get an update that day. They closed at 6pm yesterday so I figured they had sufficient time. The end of the day comes and I received no update! Fast forward to the next day I call and am wondering if they have an update for me. By 9-10am they said I would for sure get an update. I then get a message from Sal who says he will send me an update shortly. I wait hours and still nothing. He continued to ignore my messages. Now I have no choice but to get a lift and go over there because they are closed tomorrow. This is unacceptable. Update: I’m updating my review to 3 stars from 1 because Ramzy Ramez went above and beyond to make up for what happened. He was kind and apologized for the whole fiasco. My final Update : your review is back at one star soley for the quote I was given of near $5000 stating that my engine bay harness was not repairable. TODAY I took it to a mechanic near by and had it fixed in under $500.

Worst customer service I have honestly seen anywhere wow. Have a better attitude and actually greet customers like you want to actually sell the trash cars you have on your lot! Shame on everyone here you should be embarrassed especially the sales manager.

They evaluated my 2003 Honda Accord and came up with 13,000 dollars of completely unnecessary repairs! They lied and recommended repairs to items that were not damaged or in need of repairs. Highway robbery!

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Massively disappointed in Honda dealership. Probably my first and only visit to this dealer.

$96 for a Cabin air filter replacement is crazy lol.

Norm Reeves Honda Superstore had a great collection and great atmosphere. I was lucky enough to have Hector help me find a car best fit for me. Hector was a great help, very knowledgeable, and an amazing attitude. Would definitely recommend!

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Had extended warranty for AC, which was great, Not great communication about status. But, had a courtesy check which showed I needed transmission in red when I actually had this done 7 mths. prior at different location.

Lease price x36 months = car price !!!! Why do people opt lease? Cos their pocket ain’t deep. Trade in appraisal was morsels. You said that my car was in accident. Then you don’t sell any car that has a bumper scrape in history. Went there on 7-10-2025 to check a Lease option. The lease amount with a trade in! Their offer of trade in was way lower than CarMax appraisal and other dealers offered more trade in value. These guys lease payment with the negative equity from the trade in put me at $$$ that x36 months takes me ... Read More

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Google - Jul 11, 2025

Lease price x36 months = car price !!!! Why do people opt lease? Cos their pocket ain’t deep. Trade in appraisal was morsels. You said that my car was in accident. Then you don’t sell any car that has a bumper scrape in history. Went there on 7-10-2025 to check a Lease option. The lease amount with a trade in! Their offer of trade in was way lower than CarMax appraisal and other dealers offered more trade in value. These guys lease payment with the negative equity from the trade in put me at $$$ that x36 months takes me to the approx car price. Not worth it. Do your mental math and take some one experienced with buying car like a friend or relative. They ask me how much am I willing to pay and then decide the car price ??? Either say in face that you’re. It interested in selling the car. I can walk away. You’re just like any other dealership. Tryna get max money out of our pocket. Not worth the time. I could’ve spent quality time at the beach with family and look elsewhere. I’m not coming back. After seeing the reviews on the EV, how dealers take care of you once you’ve purchased vehicle,…does matter to any vehicle buyer. Read all the reviews people. Thankful that I didn’t end up buying. As customers, check invoice pricing and calculate interest rate and dividend monthly payment on auto trader or Edmund’s. Easy way and definitely negotiate price people!!! Added later: I was told that Accord LX has rebate by honda. That should’ve brought the price down. Now I understand the math was killed by these guys and I walked away safely. The manager was sweet enough to say that he’s not transparent with numbers cos I didn’t tell him what other dealer priced the vehicle for me. I had stated to you guys from the first phone call I had made asking for the price I wanted to be at. Even when I came into dealership I stated that to you guys.(replay in my head to reveal to new /prospective customers). Beware. This is how Norm Reeves staff does business!!!

Basically my Honda Prologue had a high voltage issue and I tried several times to reach out to the dealer and they basically told me the car had problems. High voltage was a serious issue. I was told to continue making payments for a car I was not using and had problems. I wanted a refund, but never got it. Now I have a $18,450 fee to pay.

Would NEVER do business with Manny Ortiz. Told this guy what I expected to pay and he had me drive over an hour into the store only to tell me their offer was going to be nearly $20K over mine...and this was AFTER expressing that I didn't want to waste his time or mine if my number wasn't going to work. My experience at Norm Reeves was everything people hate about the car buying experience.

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I have had nothing but poor communication with this dealership since day 1. I inquired about a Honda Odyssey Touring in Sonic grey. First they told me they didn’t have the trim/color I wanted and then after a week went by they contacted me me to tell me that one of their sisters store had it and that they could bring the vehicle over. I said that’s great, can you please send me a quote with all the details and the price out the door. I got sent a quote but it was missing the color/vin/mileage ... Read More

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Google - May 19, 2025

I have had nothing but poor communication with this dealership since day 1. I inquired about a Honda Odyssey Touring in Sonic grey. First they told me they didn’t have the trim/color I wanted and then after a week went by they contacted me me to tell me that one of their sisters store had it and that they could bring the vehicle over. I said that’s great, can you please send me a quote with all the details and the price out the door. I got sent a quote but it was missing the color/vin/mileage of the vehicle, when I expressed why it was missing Noah told me it was because the vehicle was not at their lot yet. It kinda triggered a red flag for me. Next they told me the vehicle would be there Friday and I waited all day to be told that their GM was in a “meeting” all day and that they are “waiting” for the vehicle to arrive making it sound like Friday it would be in. I have been bounced around from Sales person to person, Noah, Albert, Tommy to all give me an excuse or a lie about when the van would be physically on their lot and the price!! Finally Saturday they contacted me to say the vehicle was there and asked when I would like to come in, I said Sunday but again can you please send me the details in writing so I have the price that was agreed upon and everything it includes out the door. They still won’t provide any of that to me and it makes me feel like they don’t actually have the van present because they sent me a quote that was missing all the important information. I don’t like being mislead and the poor communication! Don’t waste your time, they will keep dragging it out and make excuse after excuse!!

It was a good and fast experience. Only thing is I wish the consultant would of keep her word and call me back when she got the answer I was looking for

Do not buy cars from here they are all bad they sell you cars that are about to break down I bought. Car here and I have had nothing but problems and when I took the car back to them they wanted to charge me more then what I payed for that car to repair it!! unbelievable, please stay away from this dealer if you can!!

FYI: They don't sell Honda extended warranty, or at least they refused to sell it. Instead they offer some 3rd party plan. Go to a real honda dealership. I was scammed by this dealership, they claimed I needed to buy the alarm system they sell because it was already installed. To my surprise I get a call from the alarm company 2 years later that it was never installed and I need have it installed. Crazy that they lied and it took them 2 years to get around to telling me. Avoid this place, go somewhere honest.